Frequently Asked Questions

Are your products sensitive skin friendly?

Absolutely! 💗 All Hot Mess Body products are thoughtfully made with sensitive skin in mind. We use quality ingredients and avoid harsh foaming agents and overpowering fragrances wherever possible, creating fun, feel-good products that make self-care a little more enjoyable.

Everyone’s skin is different, so we always recommend checking the ingredient list before use, particularly if you have known sensitivities or allergies.

Are your products Australian made?

Absolutely! 🇦🇺 Hot Mess Body started with just me and my own two hands, handcrafting every single product from scratch. Since then, we’ve grown to include production assistants who help bring our products to life.

Everything is still handmade right here on the beautiful South Coast of New South Wales, Australia. We make our products in small batches, with plenty of care, attention and love poured into every one.

Where can I purchase Hot Mess Body products?

There are a few ways to get your Hot Mess Body fix!

Follow us on social media to stay up to date with where we’re popping up next!

How can I stock Hot Mess Body products?

We’d love to have you on board! 💕 Getting started with wholesale is easy.

Simply complete the wholesale application form at the bottom of this page, and we’ll be in touch to get you set up with a wholesale account.

Once your account is ready, ordering is as simple as giving us a call or sending us an email. Whether you’re an independent gift shop, boutique, salon or another business looking for something a little different, we’d love to hear from you.

Ready to stock us? Fill out the wholesale application form below and let’s get started!

Do you ship internationally?

At this stage, we ship exclusively within Australia and don't currently offer international shipping.

We're always looking at ways to grow, so if you'd love to see Hot Mess Body available in more countries, follow us on Instagram, Facebook and TikTok to keep up with future shipping announcements.

How long does it take for my order to be dispatched?

Because we make our products in small batches, dispatch times can vary depending on what's ready to go!

In-stock orders: Please allow up to 2–3 business days for dispatch.

Products that need to be made: If an item isn't currently in stock and needs to be freshly made, please allow up to 5 business days before dispatch.

If we need extra time to prepare your order, we'll always get in touch via email to let you know.

We appreciate your patience while we make your goodies with care! 💗

My order has arrived damaged. What should I do?

Oh no! We're so sorry your order hasn't arrived as it should. We'll do our best to help make things right.

Please notify us within 24 hours of receiving your order so we can contact the shipping company as soon as possible.

Here's what to do:

  1. Take clear photos of the damaged products and packaging.

  2. Email us at hotmessbody@gmail.com with the photos and your order number.

  3. We'll review the damage and arrange replacement products where appropriate.

Please keep your packaging until we've been able to assess the issue, as it may be needed when lodging a claim with the shipping company.